Health and Safety

Our Commitment to Health & Safety

We are delighted to welcome you home to The Lowell, and if it is your first stay, we strive to become your new ‘home away from home’. During these unprecedented times our team will make every effort to make you feel safe and at ease while you are residing with us in New York City.

The health and safety of our guests, employees, and vendors is our top priority. We have been diligently preparing to welcome you back by implementing enhanced health, safety and cleanliness measures for your well-being and comfort. We are guided throughout this journey by the recommendations of the CDC as well as the office of the Governor of New York.

In addition, The Lowell is complying with Leading Hotels of the World's Healthy Stays initiative. The Healthy Stays commitment provides expert medical guidance, gold standard cleanliness accreditation and enhanced hygiene standards.

The Lowell has successfully obtained the GBACSTAR® Certification. GBAC, or Global Biorisk Advisory Council, is a Division of ISSA, the worldwide cleaning industry association that serves as the gold standard for facilities to implement cleaning, disinfection and infectious disease prevention protocols. GBAC STAR is a performance-based accreditation program and is the cleaning industry’s only outbreak preparation, response and recovery accreditation. 

Our dedicated and caring team is fully committed to provide the highest GBAC Star safety and sanitation standards in the industry and to provide a secure environment for our guests, employees and visitors alike.

Plexiglass sneeze guards have been installed at the Front Desk. A temperature check is no longer required upon arrival. 

MASK WEARING: While mask wearing is not mandatory, we strongly suggest the wearing of a mask or face covering in all public areas of The Lowell. All hotel employees will be fully masked at all times.  

We have implemented an after-hours door-bell next to the main hotel door for additional security. Our team will show you where this is located for your convenience.

All staff are fully vaccinated, and trained with our Health and Safety protocols. 

We have increased the cleaning frequency of the Front Desk, Concierge Desk, Bell Desk, Lobby and all public spaces, including elevators - with a heightened focus on contact surfaces such as door handles, touch surfaces, handrails, elevator buttons and public bathroom surfaces. 

A maximum total guestroom occupancy of 60% will be observed in order to limit the number of people in the building.

All guestrooms are left unoccupied for 24-hours between each guest occupancy. Rooms are sanitized with EPA approved disinfectants. All printed materials have been removed from guest rooms.

Once daily housekeeping is offered, and turndown is by request.

Mini Bar is replenished before each stay and will only be replenished during a stay by request.

  • Majorelle, our French-Mediterranean restaurant, offers indoor and outdoor dining from Tuesday to Saturday, from 4:30pm-10:30pm. Closed Sunday and Monday. Reservations are required. Proof of vaccination required for indoor dining.
  • Jacques Bar offers cocktails and lighter fare from Tuesday to Saturday, from 4:30pm–11:00pm. Closed Sunday and Monday. Proof of vaccination required. 
  • The Pembroke Room is available for breakfast only from 7:00am-11:00am, for hotel guests,only (closed for Afternoon Tea). 
  • The Lunch at Jacques Bar menu is available for delivery to rooms and for lunch and dinner, from 12:00-11:00pm, Monday to Sunday. All food orders arrive in to-go packaging.  
  • The Club Room is open to hotel guests from 10:00am to 11:00pm, with food and beverage service from 4:30pm to 11:00pm 

Our gym is by appointment only and is limited to 2 parties (guest plus trainer) per 30-minute session. Please reserve your preferred time with the Front Desk.

Turndown Service is by request 

Room Service Lunch and Dinner

Afternoon Tea in the Pembroke Room 

Lunch in Majorelle Main Dining Room (Lunch is served in Jacques Bar)

We take great pride in achieving and maintaining the GBAC STAR® certification to ensure our guests’ and colleagues’ safety each and every day. Each team member is committed to deliver the very best sanitation and disinfection standards without compromise. All hotel employees have been trained to minimize physical contact (i.e. handshakes), wear masks at all times, and respect physical distancing guidelines. Reminder signs have been posted throughout the Back of the House to maintain heightened awareness and remind all employees to wash their hands for at least 20 seconds frequently, and to use hand sanitizer frequently. All employees have been fully vaccinated.